1. Remote monitoring
We use a state of the art, web based monitoring system that constantly feeds IT health and performance back to our support desk over a secure connection.
2. Proactive Support
When our monitoring system picks up on a potential IT issue, we are instantly alerted and can provide proactive support to address the issue before it affects your business while keeping you in the know.
3. Remote Desktop Control
We can deliver fast and secure access to your managed IT systems allowing us to instantly respond to IT issues or provide interactive user support or training sessions on demand.
4. Security or Antivirus Management
We automatically detect missing security patches or failed anti-virus systems. Missing patches or anti-virus issues can be addressed remotely and out of hours ensuring you are not exposed to possible virus or hacker attacks.
5. Backup Monitoring
Our monitoring systems ensure your important business data is successfully backed up as expected. Daily email alerts can be sent to indicate the success or failure of the backups.
6. Asset Management
Report and track locations, owners, suppliers, date of purchase, warranty and lease details across all of your managed IT devices.
7. Inventory Management
Get an up-to-date view of the hardware and software in use across your business. By tracking software licensing, installation dates, locations and managed device hardware configurations, we can get an insight to your personalised infrastructure and deliver the tailor-made support around your existing solution.
We report on our levels of response to various IT incidents and system health (performance, availability, security, software licensing etc.). We will deliver periodic reports that outline the results and value you are getting from Systech’s Managed IT Services.
9. 24 x 7 x 365 Service Desk
We understand that service quality is vital. We are available 24/7 all year round, from anywhere, anytime we have a single point of contact for all your IT needs.
10. Fixed Fee IT Management
Our service is tailor-made around you and so to is the fees. Our fixed monthly fee will give you greater certainty of cost so you can have peace of mind knowing exactly how much you pay each month for your IT support.
Systech IT Solutions are committed to deliver the best services built around you and your business. Contact Systech and get a quote for your own personalised, managed IT service package today.